Privacy policy

VALYA Refund & Return Policy

VALYA wants you to love your purchase. To keep the process clear and fair for everyone, please read this policy carefully before requesting a return or refund.

1. Contact us first (required)
You must contact us before starting any return or refund.
Do not ship items back or open a chargeback without written confirmation from us.

Please email contact@valya.us or call +1 406-858-3683 with:

  • Order number

  • Item(s) you wish to return

  • Reason for the request

  • Photos if the item is damaged or incorrect

We will review your request and reply with next steps (return authorization, shipping instructions, or alternative solution). Requests sent without prior contact may be delayed or declined.

2. Eligibility

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, unwashed, in original condition, with all tags and packaging.

  • Proof of purchase is required.

3. Final Sale items
Items marked Final Sale cannot be returned or refunded.
Regular sale / discounted items that are not marked Final Sale follow the same return rules as full-price items.

4. Non-returnable items

  • Final Sale items

  • Gift cards

  • Items returned without prior authorization

  • Items that show signs of wear, damage caused by the customer, or missing parts

5. How refunds work
Once we receive and inspect the authorized return, we will process the refund to the original payment method. Shipping fees are non-refundable unless the return is due to our error (wrong item, damaged in transit, etc.).

6. Exchanges
Exchanges are handled the same way: contact us first. We will confirm availability and send instructions.

7. Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost to you.

Questions
Email contact@valya.us or write to:
1001 S Main St, Ste 600
Kalispell, MT 59901-1498
United States