Refund policy

VALYA Refund & Return Policy

We want you to love your purchase. If something isn't right, we're here to help. Please read this policy before requesting a return or refund.

30-Day Returns
You have 30 days from the date of delivery to request a return.

To be eligible, items must be:
- Unused, unwashed and in the same condition you received them
- In the original packaging, with all tags and parts included
- Accompanied by your order number or proof of purchase

1. Contact us first (required)
Please contact us before sending anything back. Items returned without prior authorization cannot be accepted.

Email contact@valya.us or call +1 406-858-3683 with:
- Your order number
- The item(s) you'd like to return
- The reason for your request
- Photos, if the item is damaged or incorrect

We'll reply with next steps, including return authorization and shipping instructions.

2. Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect. In that case, we cover the cost.

Approved returns should be sent to:
VALYA
1001 S Main St, Ste 600
Kalispell, MT 59901
United States

3. Refunds
Once we receive and inspect your return, we'll let you know whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Original shipping fees are non-refundable unless the return is due to our error (wrong item, damaged in transit, etc.).

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at contact@valya.us.

4. Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos. We'll send a replacement or issue a refund at no extra cost to you.

5. Exchanges
To exchange an item, contact us first. We'll confirm availability and send instructions.

6. Non-returnable items
- Items marked Final Sale
- Gift cards
- Items returned without prior authorization
- Items that show signs of use or wear, damage caused by the customer, or missing parts

Sale and discounted items that are not marked Final Sale follow the same 30-day return rules as full-price items.

Questions?
Email contact@valya.us or call +1 406-858-3683.
VALYA, 1001 S Main St, Ste 600, Kalispell, MT 59901-1498, United States